NATIONAL TELECOMMUNICATIONS COMMISSION (NTC)

BIR Road, East Triangle, Diliman, Quezon City

NTC Contact Number(s):

+632 8920-4464, +632 8921-3251, +632 8926-7722

Website and Email Address:

ncr.ntc.gov.ph, consumer@ntc.gov.ph

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Please note that this page may not be actively monitored by the Management & Staff of NATIONAL TELECOMMUNICATIONS COMMISSION (NTC), and as a result, they may not be able to respond to your comment or inquiry immediately. If you have an urgent concern, we recommend contacting them directly through their provided contact number(s) or email.

441 Responses to NATIONAL TELECOMMUNICATIONS COMMISSION (NTC)

  1. Dear NTC I am wondering to take my complaints to sun cellular. This matter is due to misleading information and how they manipulate new applicants to avail package that they are not aware fully. I applied for their plan 599 last april 30 and was able to provide needed documents. They informed me that i need to bundle with 699 however i didnt accept it so they told me its for approval for two weeks so i waited and returned on may 13 and successfully she said she can now process the application and instead of 699 bundle its just 350.. So i signed as instructed but in my surprise my friend said that it has no bundle requirement for the package and they are not allowing me to terminate the other line

  2. BENELYN C. GUINTO says:

    Hi can you block this number 09950982736 he is sending me joke that i’m winning 650,000+1 acer laptop….niloloko niya mga tao…kapal ng mukha nito..pls help me kung ano ano na mga cnasabi nito.

  3. Cecille says:

    Dear Mam/Sir:

    Pls help me to BLOCK my lenovo and iphone6. It was stolen to me yesterday morning somewhere in Mia Road while riding at St Rose Bus. MY mobile nos are 09186362993(lenovo) and 09369364550 (iphone). Pls pls pls HELP me to block esp my iphone kahit hindi na po mabalik basta wag lang siang mapakinabangan ng mga magnanakaw na yun. Pwais ang puhunan ng anak ko para maibili sa akin un tapos mawawala lang ng ganoon kabilis. Pls hel p me to block my phones. Thank you and hope to receive a positive feedback frm you.

  4. Dear sir, madam
    I am edwin fajardo of urdaneta city, pangasinan. I have a compalint against globe. I am a subscriber of the said company since december 2014. I applied for wifi broadband plan 899 until march when they suddenly cut my subscription without notice. I paid my dues on time so i was clueless when they cut my connection. So i went and talked to the service customer representative at sm. He mentioned that i talked to globe hotline which i did. I told them my case and they told me that they are migrating to 4g connection so i need to upgrade my modem to suit it up. They said that the upgrade will be done with no extra charge on my account. To make the atory short, we had miscommunications so it did not go as planned. I went back to sm to talk to a customer service rep and i was surprised, he told me to get another account because my previous account was permanently closed. I had to pay 999php for reconnection and upgrade of modem. When the modem was installed i had to wait for another 3 to 5 days to activate my account. They did not tell me this when i was applying for a new account. I had to constantly call globe hotline for inquiries. Added to that when my account activation was finished my modem wouldnt work for a couple of days so i called again globe hotline and they changed the modem together with the simcard. After two days, i noticed my internet speed dropped down to 18kbps which is far so low because i applied for 2mbps. Thats when they told me that there is data capping. If you reached 5gb the internet speed will become subsequently slow. They didnt tell me this either when i was applying for a new accounf. I feel ive been duped by this provider many times over. My hard earned money flies without getting best services from them. This is my contact number 09153295872. Please help.

  5. josephine Laraño valledor says:

    your email complaints page is not functional. why are you posting those sites that can’t be access

  6. josephine Laraño valledor says:

    Good Day!!
    i have tried browsing your site and tying to find the complaint page but it can’t be opened. May i ask your favorable action on how to access in an email so that i can send concern/problem . Thank you.

  7. Good day. I am Claudia May Ferolino. Resident of Puerto Princesa City. Someone say that you are the only one can help me. My cellphone was stolen last July 17, 2016. I’d like you to block my phone.my phone unit is LIQUID Z630 color silver 16gb. Serial number HMHQGSP0016093821A6410 with SERIAL NUMBER ID 60922991464
    IMEI1: 352773073975787
    IMEI2: 352773073990935
    MODEL NO. TO3
    PART NO.HM.HQGSP.001
    MFG DATE: MARCH 2016
    MAX.SAR: 0.428W/Kg
    Made in China
    EAN :4713392232947
    UPC: 888863350131

  8. Evelyn fabella says:

    From: N.T.C Congratulation’s Your mobile number had won a “CASH PRIZE” worth of (P780,000.00) Sponsored by Mr. Willie Revillame for more info. Please call me now Im Sec. Abegail Torres. DTI#81907 S’16.I received this sms ..is this true…?

  9. Minerva Sadol says:

    Please help to check this number 09504111088. Currently, this number is texting with unreasonable message that makes us feel so afraid. Please help help.
    Thank you!

  10. good day ntc can you please provide me the steps on how to block my stolen phone samsung grand prime with imei nos 3596067801991 stolen at concepcion tarlac…waiting for your kind response sir/madam

  11. Maryline C. Ambas says:

    Good day to all sir/ma’am. I would like to block my phone which has been lost last April 26, 2016 in our office while it was charging. The unit is HUAWEI Media Pad IMEI#868912028140256 which I bought just last March 11, 2016 in Technokid SM Bacoor, Cavite. Is is possible if I can recover my files in simcard inserted in that cellphone. Those files are important in my work pertaining inventory and disposal.
    Please contact me at 09430647178 if you ever receive my post and the blocking of my cellphone. You can also reach me at 832-1112 local 135 (Records Section).
    Thank you very much and God bless.

  12. shiela says:

    baket gnun yung internet ng bayantel sobrang bagal ngbabayad naman kmi ng tama.

  13. can you locate this cellphone number 09074330667..coz ivelost it last day

  14. Jesus S. Lagera says:

    Dear Sir/Madam,
    Good day to all of you, i’ve lost my iphone at galleria mall inTagbilaran city, Bohol. I’ve heared that phone can be blocked thru your office because all mobile phones are registered from your department. Please block my lost iphone to avoid access of my identity and accounts. MD239ZP/A Iphone 4s white 16gb, Model A1387 (IP) part no. MD239ZP/A Serial no. C36HDA06DTD2, IMEI/MEID 013061003781090. Please help me to this important matters. My contact cell phone no. 09397539746 residence 511-74-58

  15. aiza concepcion says:

    Pldt cutoff our data services after failing to pay on time without proper disconnection notice. They are asking me to pay my balance first before they can reconnect the service.i believe its not right for them to just cutoff our data service because i have not paid them 6 days after my due date. Also the reversal i requested due to their poor service connection has not been applied yet after 1 mo.. Can you do any action against this new pldt policy?

  16. Juan Tamad says:

    GAMEPAD MUST BE CLOSED. I NEVER SUBSCRIBED TO THEIR SERVICES BUT THEIR EATING AWAY MY LOAD

  17. Corleto Arenas says:

    Good day ma’am/sir,
    I’m Corleto Arenas and I’m from Paranaque. I’ve been trying to contact you for a long time but no one is answering my call or text and I can’t even find your email address. I’m planning to come to your office some of these days just to have imei blocking in my lost tablet. Please just please answer my please cause I badly need your goddamn service.

  18. Amy Dela Cruz says:

    Good morning. My cellphone was lost. Please block my SIM number is 09177755940.

  19. good day to all of you i may jerald quiros resident of Quezon City i would like to block my phone its been lost last friday at the bus when i was sleeping the guy get my phone in my pocket the unit of my phone is SAMSUNG SM J7-00H 8GB COLOR WHITE and the IMEI NO. of this is 352848074703055 would you mine to help plzzz this is my no. if you recieve my post thank you 09206137577

  20. Gud day to all of you im may resident of Quezon City I would like to block my phone its been lost last friday when the guy get it on my pocket when i sleep on the bus the unit of my phone is samsung J7 color white and 8GB of phone memory and IMEI NO. of this is 352848074703055 this is my email .If ever you recieve my post thank pjayvreal37@gmail.com