NATIONAL TELECOMMUNICATIONS COMMISSION (NTC)
BIR Road, East Triangle, Diliman, Quezon City
NTC Contact Number(s):
+632 8920-4464, +632 8921-3251, +632 8926-7722
Website and Email Address:
ncr.ntc.gov.ph, consumer@ntc.gov.ph
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Good day to all. I would like to report that my phone was stolen last june 1, 2017 around 6:30 pm at Balagts,Bulacan . I would like to ask help from your good office to block my stolen phone vivo 1603 with IMEI 862589035973477. Thank you for your response .. Please do inform me if the phone was blocked or traced already..
good evening gusto ko lang po mag complain regarding sa super poor service ng smart buddy.palaging wealang signal at palaging no network tapos yung mga promo nila di totot like all out 30 unli fb daw halong oner day lang tapos palagi pa walang signal sana po ma action po itong issue na to palagi nnalng nilka sinasabi aayusin nmga ilang taon po kaya sayang yung niloload ng consumer ..
pls po pa block nlang po imei number 359927072250898 pls po pa block nlang po para hindi na magamit pls po andon po kc mga emportant apointment maraming salamat po pki mesage nlang po ako sir/ mam maraming salamat po
good day po gusto ko po sanang malaman kung na block po ba talaga ang phone ninyo?ng repond po ba ang NTC?
Helo po pwide nyo po ba ma block ung cp ko ninakw po kasi kanina lang wala po kasing pasword pls po andon po ung account ko
Good day. I’ve been a loyal customer of GLOBE for quite some time now and yet my issue for a year is not resolved. It’s a pain in the ass!!! No one seems to listen and understand. They only seem to be trained in answering questions in order to respond. My line is disconnected due to their stupidity!!!!
i cant open your Complaint Page http://www.ntc.gov.ph/complaintpage2.php. Do you have new website for complaint?
good evening po.
I’m mary joy ador po .. gusto ku lang po sana ipablock yung cellphone ku na OPPO NEO7 po .. binili ku po sya last november 1,2016 .nasnatch po kase sya..nung isang araw lang po ..date from today ..eto po S/No.: 882472030298234 sana po mapablock po sya as soon as possible ..
Good day Im Malit Tano from Davao I would like to block my cellphone samsung j5 with # 352700072889180.
I just had a nice conversation with one of your staff, named Sam, to whom I told my problem with Globe, to which I am subscriber here in Sunny Villas Condo project, Aside from a call I get reminding me of my overdue payment to which I vehemently denied, considering that their courier always bring my bill late for almost a week or so from its due date,so that I am being penalized upon receipt. This is not an isolated problem, but a perennial one, even if I make several calls to as much as 3 or more call agents, aside from their billing department, and always get a response that they will taken care of it, and even removed the penalty. Yet, the same problem always come, a late delivery of the bill, and continues to be penalized. Since I am already 87 years of age, a senior, and afflicted with osteoarthritis and CIPD,I could no longer travel, so I am expected to talk with the Globe representative this Thursday March 30, between the hours of 1-3 pm.
hi ntc mron po akong nlaman s cellphone ngb asawa ko mron po syang txtmateang tawagan nli mahal at hon ung no# po ng lalaki tinatawagan ko po khapon at d nya po nya sinasagot ung twag ko kng maari lng po sana pki block po ung no# nya n kakasira lng ng pamilya e2 po ung no#09309621223 umaasa po ako s inyo
good day po NTC!..may problem po aq sa smart padala e2 po ang number..5577-5194-0831-3105..at e2 po ung contact number nila 09475320717..may nagpadala po sa aqn.yan ang binigqay q smart padala hanggang ngaun ndi q po makuha kc ndi po nila aq sinasagot s tawag q..hihilingin q po sana maiblock ang padala nila kc baka ndi lng aq ang maloko nila..
where are you from mam?
Good day, please help me to recover all my call logs 09179611750 starting October 1 2016 to November 15 2016,
Please give feedback ASAP
Email me:gamoto92@gmail.com
Gud day po NTC!
I have a close family friend po kasi na nagambala ang family dahil my unknown sender ng mga hindi kanais nais na mga text messages. They want to know kung saan galing po ito. Posible po ba iyon? PLease help po. Thank you po.
HELLO, I WANT TO BLOCK MY LOST IPHONE, PLS HELP ME PO, ANO KAILANGAN DALHIN PAG PUNTA KO JAN SA NTC, HERE MY CONTACT # 09153065346
to pldt home ultera
my name is reiner de joya carreon
account number 770073928
snr number 9986700682
this is to formalizes my complaint regarding on my plan “home ultera fun plan 699” my account number is 770073928 with SRN number 9986700682. i have no outstanding balance and as of feb 24, 2017 my total amount due is -5.00 and my bill due date is feb 28, 2017. my usages detail for the month of feb 2017 is feb 6 to march 5, 2017 with volume allowance of 30gigabytes (every month).
here is my complaint starting feb 15, 2017 my internet services was being cut off by PLDT but based on my usage and together with PLDT websites “https://my.pldthome.com/Home/optOverview#” i did’t totally consume my monthly volume allowance. and based on my computation my total usage is 1,555.87 Megabytes or 1.55 Gigabytes but my plan or monthly volume allowance is 30 gigabytes and 28,444.13 megabytes or 28.44 gigabytes is should be available. because of this incident i decided to call the customer hotline of PLDT with telephone no 02-6727277 on feb 21, 2017 around 1:41pm with reference number 828210965 and the customer service told me that i already used my monthly volume allowance of 30 gigabytes. but i explain to her that it impossible that i can use the whole 30 gigabytes for the period of one week. but she insist again that all my volume allowance is alreadyused. then i asked her why on PLDT websites its show that my volume allowance is not yet totally consume. but she dint believe me because based on her system/pldt system i dont have any volume allowance. please see below my usage per day “basis is from PLDT website “https://my.pldthome.com””.
no usage from Feb 5 to Feb 8, 2017
Feb 9, 2017 530.06 mb
Feb 10, 2017 880.93 mb
Feb 11, 2017 23.17 mb
Feb 12, 2017 121.66 mb
Feb 14, 2017 .05 mb
Total usage from feb 5 to feb 14, 2017 is 1,555.87 mb there should be 28,444.13 mb remain for the period of feb 6 to march 5, 2017
and on the same day feb 21, 2017 around 7:56pm i called PLDT hotline / customer caren with reference number 828347238. i discuss again my concern regarding on my volume allowance, but the PLDT customer service representative told me that my volume is already consume. and i asked her on what can i do and what is the next step on how to check my account . she told me that there is no other way for me to check my account and she told me even i visit the PLDT Branch they will answer me the same ” that i already used my monthly volume allowance”. after that i decided to talked to the supervisor of PLDT Customer Care hotline her name is MS. Neonora Ramirez. i discuss concern to her regarding on my volume allowance. and how these thing happen. i told her based on my computation in dint consume all my volume allowance, she told me that my concern is subject for technical checking.
after few days i called the PLDT Again because as of now feb 24, 2017 my internet services is not yet restore. here is my reference number 829452043. i discuss my concern to the pldt customer service representative. and i asked her what is the status of my complaint reference number 828210965 and 828347238. she told me that my volume allowance is not yet consume (coverage of volume allowance is feb 6 to mar 5, 2017) and my volume allowance is not reset on feb 5, 2017. and PLDT are still Checking what is the reason why my account is not reset on feb 5, 2017 (monthly volume allowance is not refresh or back to 30 GB). a asked her when they will reactivate my internet services. PLDT Customer Service representative told me that MS. Neonora Ramimez not around and she is the right person to discuss what happen to my account.
to Commissioner of National Telecommunications Commission i’m asking for help and a thorough investigation on my complaint and why this incident occur and what is the possible solution that this incident will not happen again
i hope someone from PLDT Executive will able to read this message as i have been a very loyal customer but im being ripped off because of this experience
hope you can contact me on my email reinercarreonjr@gmail.com and you can reach me on my mobile number 09175047276
Good luck
i also attached screen shot of my PLDT account
Good day..po..i would like block my lost phone..can you help.me.pls..this is my number 09398250237
Greetings,
This is just to inform you with the hope something can be done about the
most rotten broadband service by the PLDT company smarbro.net.
Since now for more than one week my and others Internet connection has been
cut-off apparently due to some defect at the service station which in my
case is at Victoria Homes, Muntinlupa.
Complains go unheeded. Is this company so incompetent that they cannot
fix a defect for one week or do they just not care.
I conduct some business over the Internet and have lost by now several
thousand Pesos.
This is an absolute disgrace to the nation. Other nations strive for
good and fast broadband here we seem to have the opposite.
My Smartbro account #: 0123041356
Service reference #: 2010001457
Hoping that you can be of help I remain
Yours Truly
Peter Heiss
Good evening sir/mam I would like to report to your office that my brand new cellphone was lost today February 2,2017 around 9:00 am at the farm the unit was HUAWEI GR5 Gold brand new with IMEI no.869239021371756 with sim card no. 09173500076..Please notify me if that phone was already blocked.please help me some important contacts and pictures there..please contact me my no.09973759780 if ever you receive my post please..Thank you and I hope u read my message..thank u again and godbless..
Sir/Ma’am,
magcocomplaint po sana ako pa-block itong number 09461315587 kasi po nangbabastos at may banta na po sa buhay ko.
kung nais nyo po may katibayan makakapagprovided po ako ng ebidensiya.Sana po mapakinggan nyo po ang aking pagdinig sa inyo.
maraming salamat po!
Ms. Jennefer S. Suela
Gud eve po pede nyo po ba iblock ang number na to na nagsesend ng mga bogos na message na magsesend daw ng 500 na load sa number na to 09104181305 tas may free message na ibibigay daw ang smart yun pala scam.. para po wala ng maloko na ibang tao.. thank u po.