BANGKO SENTRAL NG PILIPINAS (BSP)
A. Mabini corner P. Ocampo Streets, Malate, Manila
BSP Contact Numbers:
+632 524-7011, +632 523-6210 (Fax)
Email: bspmail@bsp.gov.ph
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A. Mabini corner P. Ocampo Streets, Malate, Manila
+632 524-7011, +632 523-6210 (Fax)
Email: bspmail@bsp.gov.ph
Dear Sir/Mam :
Good day!
On April 2, 2026, 11:44am, I sent P16,000.00 to my Sister’s old and inactive Gcash Account with Transaction Reference Number 8039376248797. My sister requested that said amount be transferred to her new Gcash Account but until now, as of this writing the GCash have not transferred said amount on her new Gcash.
With this, considering the time since that transaction happens which is more than a month now but still no money has been transferred to my sister’s account, I am earnestly requesting your help to obliged GCash to return the said amount and be credited back to my Gcash Account since we urgently need that money.
Thank you very much and God bless.
Sincerely,
MARITES Q. CUEVAS
Dear
Dear Sir/Madam,
Good day.
I am writing to respectfully request assistance regarding an unsuccessful fund transfer transaction made through LandBank to BPI.
On November 17, 2025, my wife and I attempted to transfer the amount of Eighty-Two Thousand Pesos (₱82,000.00) via LandBank fund transfer to pay our wedding coordinator. However, upon confirming the transaction, the system suddenly hung and returned to the main screen. Despite this, the amount was deducted from the account.
Due to the urgency of our wedding preparations from November 20, 2025 until December 4, 2025, as well as personal circumstances including my wife’s pregnancy and conflicting schedules, we were unable to immediately follow up on the matter.
On February 17, 2026, we contacted LandBank to verify the transaction. We were advised to secure a Statement of Account (SOA). Upon review, the said transaction does not appear in the official record, despite the deducted amount.
In this regard, we respectfully seek your assistance in:
1. Investigating the missing transaction;
2. Determining the status of the transferred amount; and
3. Advising us on the proper steps to recover the deducted funds, if necessary.
We are prepared to provide any supporting documents, such as account details, transaction screenshots (if available), and identification, to facilitate the investigation.
We sincerely hope for your guidance and assistance on this matter.
Thank you very much.
Hello BSP,
kindly help me for the BDO Unauthorized transaction done in my online banking. BDO did not credit back my missing fund from their onlinr banking.
hello BSP,
Can you please assist me regarding my concern with gcash.
I’ve been using this online wallet for over 4 yrs now.
After system update we are forced to uninstall then until now, the face verification is not yet approved.
Thanks
I need some help, nag sent po ako 10,000 from gcash wallet to RCBC bank pero 48 hours ako na Di pa nag re reflect doon sa ATM.
hello po..bka po pwedeng pa update ako ulit sa Cimb regarding po sa ni report ko sa inyo laban sa kanila.due po na binigay nila is oct.4 pero wala akong na recieve na update nila 3x akong tumawag sa customer service nila pero wala prin..please po pa tulong po sa knila.
Good day po! Ask ko po sana kung pwede pa po ba mapalitan yung pera na accidentally na nahiwa ng cutter po? yung thread mismo ang nahiwa. Din if ever pwede palitan saan po yan pwede papalitan?
Sir May Staff Po Ba Kayong NAg nga-ngalang Atty. Jemar K. Lazaro? kasi sabi niya sa akin ay nanalo daw ako ng pera galing sa Central Bank Handog Pangkabuhayan daw by Villar Foundation. Gusto kulang e confirm kung toto-o ito kasi hinihingi-an niya ako ng pera worth Php. 1200. Salamat
ask ko lang if true itong Villar Foundation na namimigay ng Handog Pangkabuhayan through pa-raffle during their anniversary
sir good morning po meron lang po ako itatanong sa inyo meron po kasi saming nag padala na message na (your numbers won ) /php 860,000,00 / mula sa global alliance inc / tapos sabi po samin mag bigay kami ng 200php para sa load na aayusin para sa requirments tapos kinabukasan tumumawag ulit samin si atty rudy V. ortea na ang sabi samin ay ayus na ang mga papeles na ang pangalan ko daw po ay naka transfer na sa pera ko at sa BaNKO SENTRAL NG PILIPINAS at nag bigay sya ng number at pangalan na si (martin D. OlIVAR ang RELEASING DEPARTMENT) nung nakausap ko na po si (martin d. olivar) ay agad nya kung sinabihan ng CONgraTioLATION ma’am dahil kami daw ang nanalo sa pa PROMO ng alliance global nag uspa pa kami kung san ku daw pwede ilagay yung pera ko sabi ko po sa CEBUANA ok daw po nung nag kausap na kami hinihingian nya ku ng (php 4;300) para daw po sa papeles na aayusin para ma ireleas ku yung pera ku tapos nung nakapagbigay na kami ng pera na (4.000) wait ku po yung tawag nya nung initay namin mahigit 2 oras kami na po ang tumawag sabi nya po pasensya na kasi daw po hindi umabot sa oras ng pag bigay namin sa cOmpormation reciept pero ang sabi nya na approvebrahan na daw ng (DOJ) kasi ang problema daw hindi pumayag ang tiga (BIR) dahil kulang daw po ang perng naibigay namin kaya bukas na daw po makukuha pera