BUREAU OF CUSTOMS (BOC)

South Harbor, Gate 3, Port Area, Manila

BOC Contact Numbers:

+632 527-4537, +632 527-4573 (Fax)

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Please note that this page may not be actively monitored by the Management & Staff of BUREAU OF CUSTOMS (BOC), and as a result, they may not be able to respond to your comment or inquiry immediately. If you have an urgent concern, we recommend contacting them directly through their provided contact number(s) or email.

321 Responses to BUREAU OF CUSTOMS (BOC)

  1. Melody says:

    May binabayaran bang clearance kapag pinadalan ka Ng cargo container kapag galing Ng Amerika kailangan ba magbayad ka Ng clearance bago ito deliver sa may ari.

  2. Shana Mae Balatucan says:

    Hello Po good day sir/mam
    Nagpadara Po Ang boyfriend ko Ng package from UK. Then may nag chat sakin sa What’sApp na UPS at nagsabi na nandito na daw Po Yung package sa Philippines. Nagbayad Po Ako Ng 16000 eh Ang alam ko Po Wala bang babayadan Kase nabayaran na Po Ng boyfriend ko Ang package soon sa UK. Tapos Po may Pera Po daw na laman Yung package paka scan then hiningan Nanaman Po Ako Ng 30 000 Kase Sabi daw Po Yun Ng custom at para daw Po marelease na Ang package. Please paki asyunan Po salamat

    • Yurie says:

      anu po gagawin ko ngayon parehas po tayo sa nangyari , nag padala po saakin yung boyfriend ko ng mga alahas,shoes,at bag tapos po ang nangyari may tumawag po saakin na kailangan ko daw po mag bayad ng 3k para daw po sa clearance ng custom ,pag katapos ko mag bayad ng 3k ng hihingi na nmn po sila another 5k po kasi may na detect daw pong pera Sabi po ng taga custom para daw ma release na daw po ung package.
      Pasali naman po ako sa gc nyo po , para alam ko po kung anu ung gagawin ko po

  3. Liza manginlaud says:

    Hello ako din po may tumawag sakin na tga bureu daw noong una hiningan ako ng pera 30k madeliver daw yong package ko nagbigay po ako sa pangalan ni monica dulay 30k itong c maria rose aquino ang tumawag pero wla pong ndeliver na package nanghingi ng karagdagang 65k wla na po akong maibigay tlga dahil ung pera na pinadala ko inutang ko lang mga wlang puso dahil may kailangan padaw mabayaran sna matulungan nyu ako sa hinaing ko

  4. Len says:

    Hello, someone is gonna send packages on me. Isang araw na lang biglang may nagemail sa akin telling me that I am beneficiaries of Nancy Flores ems and pinagbabayad ako ng 7600 in AIR FREIGHT CARGO INTERNATIONAL. Natatakot ako baka isang araw may dumating na lang ditong packages. Pwede po bang icancel ito sa pagdating?

    • Romell oaraiso says:

      Hai po may nakikala ko ako na mag Padala saw Ng item tapos nag tago daw sya Ng Pera sa pa package tapos po nag hanap Ako AA google at Nakita ko po ito Ang dame na palang na biktima ano po dapat kung Gawin Sana matulongan Ako

  5. Erroll V. Enero says:

    Good morning, ask ko lang po kung gaano po katagal ang pagkaka hold ng package sa Cebu kasi July 7, 2021 pa sya dumating sa Cebu tapos up to now August 14, 2021 ay naka hold sya. Eto po Tracking No. nya FLT435796367. Flittway Express po yung courier nya from abroad.

  6. Melanie says:

    Hi gud evening? Paano malalaman Kung may cargo po sa BOC? Same po ng situation ko sa mga nababasa ko, pls I need po ng mga sasagot Kung meron po. Salamat po sa Dios

  7. good eve po sir,may package po ako na galing sa bf ko sa korea.pahdating po sa pinas nakatanggap po ako ng email na nahold yung parcel ko and they ask me to pay for the clearance amounting 15,000php to this recipient account namely JUDY ANN RESURECION.sa takot na baka mapano ang parcel ko,i send the money on that the same day.but few hours later,i recieve an email informing me that mu parcel is still on hold after finding out that theres a huge amount inside that parcel.where in,my bf earlier informed me that he will place a money inside my parcel.,so they asked me again for another amount worth of 50,000php for the fine/penalty.and guaranteed that my parcel will be released right after i pay the said amount.I just wanna ask you now sir to kindly check if this consignment tracking#WPC003343470357 is legit..and id this (movehub logistic delivery)is legit where my bf approach for sending that parcel.thank you so much sir,your response is highly appreciated.i am so bothered right now and hope i can get enlightenment for this.

  8. RUBIE ANN B. PADERNAL says:

    good eve po,ask ko lang po sir,may package po ako na pinadala sa akin ng boyfriend ko from korea.pagdating sa pinas natrack ko na nkahold po ito sa BOC,dahil need ko magbayad ng 15k for the clearance and for the package to be delivered.and they instruct me to pay the said amount through gcash to JUDY ANN RESURECION account.so binayad ko po yung amount na hiningi nila sa takot na baka mapaano ang package ko,the problem is may nakita silang 80,000usd na sabi ng bf ko ay talagang nilagay nya sa loob ng package ko,and they are asking me for another amount of 50,000php for my parcel to be released after ko yun mabayaran.ask ko lang po sana,if legit ba yung(movehub logistic delivery)with a logo pa po,and if legit din po ba ang consignment tracking#WPC003343470357.and kindly checked pobif its true that i have a parcel being hold by the BOC.thanks po and morepower.

  9. Good day sir/ma’am. I want to verify if I have package from No.. 123 American Military Peace Keeping Branch office Afghanistan. The said that the package has a huge amount of foreign currency. I want to know if this is true.

  10. david Hitt says:

    is customs delivering any packages to balanga , because of the virus ??

  11. Belle says:

    Good day! I have parcel from US and they hold it because they said that it has a money inside. is this scam? they told me, they will arrest me but i didn’t do anything. they need hundred thousands of money. What will I do now.

  12. Malou says:

    Nag enquire po ako twice sa Parcelforce dito sa U.K. about sa parcel na pinadala ko to pinas , dilating jan sa June 22 pa until now nasa custom pa, wala naman problema sa custom dito baket ang tagal marelease parcel jan sa pinas? Please release my parcel po asap kasi po gift ko po sa dear friend ko po yong parcel. Maraming salamat po. Parcel no. CP711061146GB

  13. Malou says:

    Follow up my email just sent, the parcel is a present to a very dear friend of mine so please any update would be great. Thanks

  14. Malou says:

    Enquire lang po parcel from U.K. send po last month June 18th. Nag enquire po ako sa Parcelforce Worldwide dumating sa pinas custom sa June 22 Pero Di pa na release for delivery. Kailan po expected delivery po? Tracking number CP711061146GB. Update is much appreciate it. MANY THANKS

  15. rosemarie says:

    I just have some inquiry. please answer.

  16. Mark says:

    Good day sir! Pwede po bang makahingi ng Quote sa Chicken MDM Price Starts at $16,000

  17. Rachel Diano says:

    I would like to verify my package from Netherlands sent last November 11, 2018 with tracking number RU317719474NL

  18. Rigelyn T. Bentley says:

    My wife is Philippine and she has a motorcycle that is new and in her name. She wants to ship it to Manila or Cebu. Can you provide me with some information

  19. Rachelle Daloy says:

    Hello! nagpadala po ako galing dito Netherlands a small but very important package at sabi sa tracing nasa custom pa last january 9 at 7:30 pm hanggang ngaun wlang pagbabago sa tracking nya, at bakit nangyayaring ng ganyan ay wala namang kontrabando na nakalagay doon bagkus importante yon na gamit ng sang studyante…. Please maawa naman kau sa umaasa noon… marami namang paraan at advance na technology na Makita kong my bawal doon… Please release it and let the receiver receives..
    Umaasa po ako sa mabilis at malinis na trabaho nila sa custom, let yourselves be proven…

  20. chester f wadsilang says:

    good day po sa lahat, yung package ko po na galing australia TRACKING NUMBER CH103519870AU nasa pilipinas na daw po kaso naka hold sa customs, christmas gift ko po sana yun sa pangkin ko. ano po b problema.