Ramon Cojuangco Building, Makati Avenue, Makati City

PLDT Contact Numbers:

171 (Customer Service Hotline), 172 (Help Desk), 173 (Repair Hotline),
187 (Directory Assistance)

PLDT Text Contact Number:

To inquire or report complaints about PLDT products and services send text messages to 77171.

PLDT Website Contact Page:

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  1. Arlene Torres says:

    To: The PLDT Management

    Good day.

    In behalf of my Mother (Merita Aquino Torres), the owner of this account I would like to request for your good office for an immediate restoration of our Landline/PLDT MyDsl Connection here in our internet café which is in Smallbiz Junior Plan, because until now nothing happened since I have reported this on July 8, 2016. I always call to CSR but still saying that the report has been forwarded and holding by support team maintenance. I am waiting everyday for any feedback but I’m waiting for nothing. They say that they are trying to call our landline but its just ringing. Of course it’s just ringing because its active but our cable wire has been accidentally got hooked by passing big truck and currently hanging on the road. Without fixing this hanging cable will be suffering of no Internet Connection. So I decided to write in your good office to ask for your assistance for follow up of our complaint because we can’t wait. Currently I am in 8 years as Subscriber of PLDT. And I would like to say that this is just our source of income. So please help us.
    Hoping for your immediate response regarding this matter.
    Thank you very much.

    Sincerely yours,

    Arlene A. Torres

    ACCOUNT NAME: Merita Aquino Torres
    TEL NO.: 02 254-9846
    ACCOUNT NUMBER: 0190490408

  2. Erica says:

    Hi PLDT,

    I’d like to follow up the status of our request to remove cabinet MRR009 in front of our house. I’ve been trying to call your number given by the last engineer who visited the area but no one is answering. This has been three months already!

  3. i really need your immediate response since last week wala pa rin kmi dialtone di kami matawagan di kami makatawag instead of dialtone busy tone ang landline ko di kmi makatwag sa 171, 172, 173 na mga no. pano ko magagamit ito at san kmi pwde magreport kung walang pwdeng makausap bundle ang kinuha ko landline with fiber so sad and very disappointed ako na fiber dsl lang nagagamit ko so hindi ito bundle dva i need your speedy resolution regarding this matter

  4. joe kierre says:

    Dati mas time-efficient kasi may sumasagot agad 🙁

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