BIR Road, East Triangle, Diliman, Quezon City

NTC Contact Number(s):

+632 924-4042, +632 924-4048, +632 921-7128 (Telefax)

NTC Website Complaint Page:

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  1. dickslim iglesia III says:

    Pano po ninyo mabloblock yung cellphone ko na nawala patulong po .

  2. dickslim iglesia III says:

    Patulong naman po gusto ko lang po iblock yung cp. Ko po nawawala po kasi matutulungan nio po ba ako.

    • i called ntc last time they said you have to send 2 valid i.d of the owner of lost gadget, affidavit of loss signed and notarized by a lawyer, proof of ownership ex. receipt or box where you can find the EMEI of the lost gadget through email. or you can visit directly sa ntc to submit the complete requirements.

      here are the website where you can send the complete requirements: (For Loss/Stolen Cellphone, Blocking, Text Spam Report)

  3. noreen salazar says:

    hi..ask lng po ako kun pwd po b magpa block ng stolen mobile phones, medyo malayo po lse ang office ng myc samen kaya kun pwd po ba thru e mail na lang po, salamat

  4. Michelle Martinez says:

    Dear Maam/Sir, Gretings. Gusto ko po sana mag report na ninakaw po na secellphone ko.Gusto ko po sana ipa block kagabi lng nawala jan 12 2018 po ng gabi.Im from CotabatoCity. Model : Cherry Mobile OMEGA LITE 3, white gold color po.IMEI NO: 862867012608682 . PLS Help me po.

  5. Gace Pua says:

    Where and how to complain about sexual harassing text messages? Help me please.

  6. rosalyn says:

    Pano po mag block ng cp I lost my phone too? Pls help me

  7. aiziel says:

    good day.. pano po magpablock ng cellphone?

  8. grace says:

    Good morning Ma’am/Sir,

    gusto ko lng po sanang ipa block ang cp ko n oppo, kc nawala kahpon lng, (Dec.8, 2017).
    IMEI1: 866517022826131
    IMEI2: 866517022826123

    sana po matulungn nyo akong mblock ang cp ko..
    salamat po…

  9. melka joy reyes says:

    good day po ma’am/sir gusto ko po sanang ipa block ang aking cellphone vivo 1609 color:crown gold with sn: D609QE906A00, IMEI1: 863714035329392 and IME2: 863714035329384 may kumuha po sa aming tindahan ng 7:30 ng umaga nung december 3 2017 pls sana po ay ma block dahil nanduon po ang mga personal contacts ko po at para hindi na rin po magamit ng kumuha.

  10. Franz Mart says:

    How to block my lost phone?

  11. mam. sir.
    can you please block my phone’s imei .. kcee po na snatch sya nung nov 28 2017. at 11;30 pm at along brgy. gulod district V .. nitang QC.. plss thank you ,,

    and plss advice me when you done this no.. 09074343491

    samsung core prime white
    359 8860677639

  12. can you please block this imei of my phone.. na Snatch sya nuong nov 28 2017 .. 11:30 pm at nitang novaliches QC.. please!! šŸ™

  13. Christophergobres says:

    Please help me saan po my pinakamalapit na ntc office na snach po kc phone ko

  14. simon luna says:

    gud am ang TM po ay madalas magnakaw ng load sa cp lalo pag may ertra regular load ka.ung 8933 nagpapadala ng msg na mga quotes at joke na hind ka naman ng subscribe tapos pwersahan na babawasin ang lod mo hanggang sa maubos ito.hindi lang po ang number na yan ibat ibang lugar iba2x number ang ginagamit nila mrami na akong nakausap na puro ganyan ang problema.sana matigl na ito kawawa kaming mga customer nila.

  15. Marlene Polintan says:

    Gud pm po gsto q po sna ipablock ang cp ng kuya q..naisnatch po kc khapon sa my bandang pier..busy po sya kya aq na lng po nag ackaso na mkontak sna ang NTC..knina pa q 2matwag wla nman sumasgot..eto po pla yng serial no ng cp ng kuya q MODEL my87 DTV
    IMEI 1: 353650082912465
    IMEI 2: 353650082912473…sna po maiblock nyo po yan..slamat po..

  16. Sheryl Masong says:

    May i know if my lost phone is already block?

  17. diana says:

    good day ninakaw po ang cp ng kapatid ko last week pwede ba syang maitrace ? thank you

  18. elaine cochran says:

    my cell phone was stolen pede nyo po ba ako tulungan na mai block ung cp ko pls

  19. Dexter Lopez quiro-quiro says:

    Good Day! I’m writing this because I want an assistance regarding my globe plan coz they always cut my connection every due date even I’m not exceeding to my plan limit of one thousand pesos, thank you and I’m hoping your action.

  20. Jan Rovell Lacsam says:

    Gud pm mam/sir, im Jan Rovell Lacsam of San Pablo City, Laguna and my phone was stolen on Oct. 28 2017. My phone unit is MyPhone My96 DTV gray color and the IMEI of my phone is 359982076777990 and 3599820778006. I hope you could help me for my lost phone. Please contact me with this number 09058290367 if ever you have done anything with my lost phone. thanks in advance.

  21. Gudpm po mam/sir gusto ko po sana epablock un fon cu na nwala nung friday october 13. 2017 1pm sa scol po mismo ng daycare j7 2016 ang model nya.plz po tulongan nyo acu.salamat

  22. aldrin palayad says:

    Do we need to register our baofeng walkie talkie we only use it for rides, we are motorcycle club.

  23. French Jewelle Quindiagan says:

    I have a big problem po. I lost my phone lately october 12,2017 . Tinry po namin itrack pero di po nakaopen sa phone ko na nawala yung gps o kahu location man lang. kaya di po namin na track. Tinry po namin pumunta sa asus store which is yun po yung brand ng phone ko. Sabi po nila yung ntc daw po yung puntahan namin. I hope po makuha pa namin yun sa tulong nyo po. Marami pong accoun na nkasave at importanteng files. At bago din po kasi sya. Thank you po. I hope po na matulungan nyo kami.

  24. johanna may basmayor says:

    Gusto ko po ipablock cp ko ninakaw po kc nung webes ang unit po ay Samsung j5 po sana po mmablock n ung cp ko.Samsung j5block color po.IMEI color po .thank you sana po mablock n po in ng Hindi Nola magagamit

  25. Gina Mari says:

    good morning.. I would like to block this phone ‘coz it was lost.. VIVO 1606
    Thank you.

  26. milagros malate says:

    Paano po magblock ng cp? nadukot po
    cp ng anak ko last sunday Sept. 17, 2017

  27. Che says:

    Good evening i would like to report this anonymous number +1987905411 of keep calling me and when press the recve call it suddenly gone and this is not only once happened but in several times. I doubt this number and hopefully to help me to resolve and to stop bothering me. Thank you and look forward for the result.

  28. val nider says:

    Good day maam ,sir. Can you do something about this. Ive’d receive a txt massage from an anonimous txter.asking to load (150php) this cellphone number because they’ve got an accident the number is 09754636987.

  29. Vanessa Abegail Dagdagan says:

    Gudday po ma’am/sir .I would like to report to your good office that my cellphone was lost yesterday September 16, 2017 around 2:10 pm . I think it fell off my bag while I was riding mini bus on my way to batac city ilocos norte.The unit was OPPo neo7 black/ silvery color with sim card number 09257096687 , IME1 863370037981852 IMEI2 863370037981845 … may i request to block it immediately…thanks and GOd bless

  30. Rey Lapi says:

    I receive numerous texts scams weekly. I want to report to NTC, Smart & Globe to help the Philippines a better place to live in. I tried some searches but no easy way to send/report the messages I received with their corresponding numbers.

    I don’t think NTC really want to help people in regards to Text Scams (and the like) that involves big businesses like Smart, Globe, et al. How can a middle income person from Region 1 or 11 can contact the NTC if their only available contact numbers are all landline? That is one way of saying do not complain because I do not want the big telecom companies get harassed. They can easily ask each company to donate numbers where to contact NTC. NTC can also mandate Smart, Globe, etc to establish an office to deal/solve problems like text scams – the easiest way is to deactivate the number once they found the scam is verified. If they really want to help, that is not hard, right? I smell something why they do not do it.

    cc: Presidential Action Center

  31. olivet says:

    pls give action to this no.09091847011.i load at 711 and the guard assisting me went wrong input resulting to wrong number make it short we also fault in my part because I dint check the number,same with the guard assisting im trying to contact this number 09091847011 because we missent the load to that number that supposed to be loaded to my number:09184701133,im trying to txt and call that number,asking to return 100pesos load of the 115 pesos that i load,asking pls return even 100 pesos because I need that coz I dont have any money to load again,I need to that that’s why I load and I need to register,etc.but no response and its ringing everytime I dial.even I barrowed to people money to load again u lost something that I cant return back what ive lost,because the moment need that load most that number ignoring me.pls help me. tanks

  32. Gentlemen.. where can I submit a complaint about a cable provider’s fraud / false advertising…?

  33. Joaquin Burla Jr. says:

    I am always receiving unwanted SMS ads from USSC apps thru 09985906718, 09985906725, 09985906712, 09985906733. This is violating my rights to privacy. What shall i do?

  34. Melanie Diaz says:

    Hi good morning mam/ sir,
    Ako po si Lanie, taga tatalon quezon, may nais lang po ako ireklamo sa inyo at sana matugunan nyo po ang kahilingan ko po, gusto ko po sana ipa block sa inyong network ang number na ito po 09558966139, sa kadahilanan po kaya nais ko pong mawala na yng number na iyan sa network po dhl sa maraming beses na po ako tinetext na puro masasama at puro kabastusan at hnd pa yn parati ako na lng pinagbabantaan at pati anak at magulang ko na matagal nang patay dinadamay sa walang kwentang mga text sa akin, ang nais ko po sana matugunan sa lalong madaling panahon, kht ilang beses ako magpalit ng sim card parati niya nahahanap sawa na ako mgpalit ng simcard at pati asawa ko at mga pamilya niya sa probinsiya ginugulo din ng text na gamit niya, maraming salamat po sa inyo, ito po ang number ko na ginugulo niya 09156202667, 09063501070, 09157175455, 09184444747,09174656757, kasama na din jn ang number ng asawa ko po, sana po matugunan ninyo ang kahilingan ko na iblock nang tuluyan ang number na ito 09558966139.

  35. REUBEN RAY P. DE VERA says:



  36. REUBEN RAY P. DE VERA says:



    ASUS GO 5.0 GOLD



  37. marciana menes says:

    gud day. how to block the lost phone? thank you.

  38. Janine Blezy says:

    HELLO po.. this is jen… pwede po bha humingi ng tulong sa inyo? Thank you šŸ™‚

  39. Can u pls block my Iphone 6plus. It was stolen from me along pasig last august 25 friday around 4pm inside a jeep. Can u pls block my iphone so it cannot be used by the thief tnx and godbless here is the serial no. Of my iphone 6plus FK4PPA64GSQT the IMEI/MEID 352050072044828… Pls help me… If u recieve my msg kindly txt me or call me… 09178700229
    Im a kidney transplant patient and it was may mom bday gift to me… Pls kindly block it so the thief cant use my iphone… Godbless

  40. Mary Jane MeriƱo says:

    Sir madam pwede po ba block kung co na ito kc po nawala imel1.863440034918452 tnx po

  41. Marife A.Estonilo says:

    i would like to seek help from you my phone was stolen yesterday by forcibly opening our window.its color is maple gold with iMEI No:355090086182047 and samsung SM-G950FD.kindly block the unit so it could not be used by those who have stolen it.thank you.kindly notify me if the unit has already been blocked.thank you

  42. junilyn celestino says:

    good day po, i just want to ask some help to please block my phone that have been pick pocketed last night as i was about to get a ride home… the model is asus zenfone 3 max zc553kl with imei#352319082219146… or could just somebody could tell me how to block it please… thank u so much for those who’ll help me…

  43. maria theresa acacio says:

    hi sir/mam nais ko poh ipaalam sainyo n nadukot poh un phone ko nun friday bandang 11 pasado nais ko poh ipablock un cp ko ng hnd n poh magamamit ito poh contact number ko
    n nsa cp ko 09329673432 eto n poh gmit ko number ngaun09555971543

  44. Melanie capistrano millamina says:

    good evening po.pkiblock po ng cellphone q.nanakaw po kninang umaga sa taguig.oppo f3 gold po with imei no.865459031196175 with sim card no.09207949951/09077942318.kinuha q po sa homecredit un last june 11,2017..pls help po.pkicontact po aq pag nablock na 09102535367.maraming salamat po.

  45. Melanie capistrano millamina says:

    good evening sir/madam,i just want to report to your good office the lost of my oppo f3 gold which i bought last june 11,2017.It was lost early this morning at taguig manila,pls.block it with imei no.865459031196175..pls help po nka home credit po un isang buwan palang nababayaran..ninakaw po.with sim card no.09207949951 and 09077942318.pkitxt naman po aq pag nablock nyo na dto po 09102535367.thank u so much po..melanie millamina po.

  46. Jerome Formaran Berania says:

    Good Evening po.
    I’m Mr. Jerome Formaran Berania requesting to block my device Huawei Mate 9 and this is my number 09088966773.It was lost when i;m riding a jeep today.
    Thank you

  47. Melba estrada says:

    Hi po sir. Mdedetect pb ung nwala q cp? Knina lng kc nwla.. O kya kht block nlng cp

  48. Mayziel Joseph says:

    good afternoon po magrereport po sana ako kasi nawala po kaninang umaga ang cellphone ko po, tulungan niyo po sana ako kasi gusto ko po sana epa block kasi ayoko pong magamit iyon ng magnanakaw pinaghirapan ko po iyon, pinag ipunan, sana matulungan niyo po ako from Inawayan, Sta. Cruz, Davao del Sur po ako, nawala po ang cell phone ko sa Toril, Davao City po kaninang 8:30 in the morning and cellphone ko po ay samsung galaxy J2 prime cold color and IMEI No. po is 357623083427847 samsung GM-G5322G/DS. ito po ang contact # ko 09106553288.

  49. Jurgeni madla says:

    Gud ev .. Mam sir .. Report ko lang po my cellphone was stolen last sunday june 18 2017 around 3:30 pm .. Panu ko po mai blocked? Ty po….

  50. John Gerard says:

    I lost my cellphone last night. Pano po sya mapapablock? Please help me po. Please contact me po 09178445752

  51. Cresty says:

    Goodmorning sir/ ko lng po nawala po kasi cellphone ng asawaq nung lunes june 12 badang 4:30 ninakaw po kasi ito Sa . Yung cellphone po nya sumsungj1 po.. May pag asa ba po bang mabawi namen un or matrace man lng if hindi man po pwde po ba iblock yun… Maam/sir please help aq k ung tumawag sainyu kaNina ito ung num ko 09981591035maam contact nyu po ako if marecieve nyu po ung coment ko my mga importanteng files po kasi kme dun.. Thank you


    kindly block my phone please???? the IMEI # IS 8 6 4 2 0 9 0 3 6 0 7 9 3 1 9

  53. dawn buenamae oracion says:

    Good day to all. I would like to report that my phone was stolen last june 1, 2017 around 6:30 pm at Balagts,Bulacan . I would like to ask help from your good office to block my stolen phone vivo 1603 with IMEI 862589035973477. Thank you for your response .. Please do inform me if the phone was blocked or traced already..

  54. jeffrey dupalco says:

    good evening gusto ko lang po mag complain regarding sa super poor service ng smart buddy.palaging wealang signal at palaging no network tapos yung mga promo nila di totot like all out 30 unli fb daw halong oner day lang tapos palagi pa walang signal sana po ma action po itong issue na to palagi nnalng nilka sinasabi aayusin nmga ilang taon po kaya sayang yung niloload ng consumer ..

  55. pls po pa block nlang po imei number 359927072250898 pls po pa block nlang po para hindi na magamit pls po andon po kc mga emportant apointment maraming salamat po pki mesage nlang po ako sir/ mam maraming salamat po

    • Mayziel Joseph says:

      good day po gusto ko po sanang malaman kung na block po ba talaga ang phone ninyo?ng repond po ba ang NTC?

  56. Helo po pwide nyo po ba ma block ung cp ko ninakw po kasi kanina lang wala po kasing pasword pls po andon po ung account ko

  57. Princess Gladice Maranan says:

    Good day. I’ve been a loyal customer of GLOBE for quite some time now and yet my issue for a year is not resolved. It’s a pain in the ass!!! No one seems to listen and understand. They only seem to be trained in answering questions in order to respond. My line is disconnected due to their stupidity!!!!

  58. buknoy says:

    i cant open your Complaint Page Do you have new website for complaint?

  59. good evening po.
    I’m mary joy ador po .. gusto ku lang po sana ipablock yung cellphone ku na OPPO NEO7 po .. binili ku po sya last november 1,2016 .nasnatch po kase sya..nung isang araw lang po from today ..eto po S/No.: 882472030298234 sana po mapablock po sya as soon as possible ..

  60. Malit Sebandal TaƱo says:

    Good day Im Malit Tano from Davao I would like to block my cellphone samsung j5 with # 352700072889180.

  61. Atty. Antonio G. Moral says:

    I just had a nice conversation with one of your staff, named Sam, to whom I told my problem with Globe, to which I am subscriber here in Sunny Villas Condo project, Aside from a call I get reminding me of my overdue payment to which I vehemently denied, considering that their courier always bring my bill late for almost a week or so from its due date,so that I am being penalized upon receipt. This is not an isolated problem, but a perennial one, even if I make several calls to as much as 3 or more call agents, aside from their billing department, and always get a response that they will taken care of it, and even removed the penalty. Yet, the same problem always come, a late delivery of the bill, and continues to be penalized. Since I am already 87 years of age, a senior, and afflicted with osteoarthritis and CIPD,I could no longer travel, so I am expected to talk with the Globe representative this Thursday March 30, between the hours of 1-3 pm.

  62. hedwig nacional says:

    hi ntc mron po akong nlaman s cellphone ngb asawa ko mron po syang txtmateang tawagan nli mahal at hon ung no# po ng lalaki tinatawagan ko po khapon at d nya po nya sinasagot ung twag ko kng maari lng po sana pki block po ung no# nya n kakasira lng ng pamilya e2 po ung no#09309621223 umaasa po ako s inyo

  63. kristine de la cruz says:

    good day po NTC!..may problem po aq sa smart padala e2 po ang e2 po ung contact number nila 09475320717..may nagpadala po sa aqn.yan ang binigqay q smart padala hanggang ngaun ndi q po makuha kc ndi po nila aq sinasagot s tawag q..hihilingin q po sana maiblock ang padala nila kc baka ndi lng aq ang maloko nila..

  64. Gary Zaldy says:

    Good day, please help me to recover all my call logs 09179611750 starting October 1 2016 to November 15 2016,
    Please give feedback ASAP

  65. theorex87 says:

    Gud day po NTC!
    I have a close family friend po kasi na nagambala ang family dahil my unknown sender ng mga hindi kanais nais na mga text messages. They want to know kung saan galing po ito. Posible po ba iyon? PLease help po. Thank you po.

  66. jessa asinas says:


  67. reiner Carreon says:

    to pldt home ultera

    my name is reiner de joya carreon
    account number 770073928
    snr number 9986700682

    this is to formalizes my complaint regarding on my plan “home ultera fun plan 699” my account number is 770073928 with SRN number 9986700682. i have no outstanding balance and as of feb 24, 2017 my total amount due is -5.00 and my bill due date is feb 28, 2017. my usages detail for the month of feb 2017 is feb 6 to march 5, 2017 with volume allowance of 30gigabytes (every month).

    here is my complaint starting feb 15, 2017 my internet services was being cut off by PLDT but based on my usage and together with PLDT websites “” i did’t totally consume my monthly volume allowance. and based on my computation my total usage is 1,555.87 Megabytes or 1.55 Gigabytes but my plan or monthly volume allowance is 30 gigabytes and 28,444.13 megabytes or 28.44 gigabytes is should be available. because of this incident i decided to call the customer hotline of PLDT with telephone no 02-6727277 on feb 21, 2017 around 1:41pm with reference number 828210965 and the customer service told me that i already used my monthly volume allowance of 30 gigabytes. but i explain to her that it impossible that i can use the whole 30 gigabytes for the period of one week. but she insist again that all my volume allowance is alreadyused. then i asked her why on PLDT websites its show that my volume allowance is not yet totally consume. but she dint believe me because based on her system/pldt system i dont have any volume allowance. please see below my usage per day “basis is from PLDT website “””.

    no usage from Feb 5 to Feb 8, 2017
    Feb 9, 2017 530.06 mb
    Feb 10, 2017 880.93 mb
    Feb 11, 2017 23.17 mb
    Feb 12, 2017 121.66 mb
    Feb 14, 2017 .05 mb

    Total usage from feb 5 to feb 14, 2017 is 1,555.87 mb there should be 28,444.13 mb remain for the period of feb 6 to march 5, 2017

    and on the same day feb 21, 2017 around 7:56pm i called PLDT hotline / customer caren with reference number 828347238. i discuss again my concern regarding on my volume allowance, but the PLDT customer service representative told me that my volume is already consume. and i asked her on what can i do and what is the next step on how to check my account . she told me that there is no other way for me to check my account and she told me even i visit the PLDT Branch they will answer me the same ” that i already used my monthly volume allowance”. after that i decided to talked to the supervisor of PLDT Customer Care hotline her name is MS. Neonora Ramirez. i discuss concern to her regarding on my volume allowance. and how these thing happen. i told her based on my computation in dint consume all my volume allowance, she told me that my concern is subject for technical checking.

    after few days i called the PLDT Again because as of now feb 24, 2017 my internet services is not yet restore. here is my reference number 829452043. i discuss my concern to the pldt customer service representative. and i asked her what is the status of my complaint reference number 828210965 and 828347238. she told me that my volume allowance is not yet consume (coverage of volume allowance is feb 6 to mar 5, 2017) and my volume allowance is not reset on feb 5, 2017. and PLDT are still Checking what is the reason why my account is not reset on feb 5, 2017 (monthly volume allowance is not refresh or back to 30 GB). a asked her when they will reactivate my internet services. PLDT Customer Service representative told me that MS. Neonora Ramimez not around and she is the right person to discuss what happen to my account.

    to Commissioner of National Telecommunications Commission i’m asking for help and a thorough investigation on my complaint and why this incident occur and what is the possible solution that this incident will not happen again

    i hope someone from PLDT Executive will able to read this message as i have been a very loyal customer but im being ripped off because of this experience

    hope you can contact me on my email and you can reach me on my mobile number 09175047276

    Good luck

    i also attached screen shot of my PLDT account

  68. Keneth Bryan Magbag says:

    Good day..po..i would like block my lost phone..can you is my number 09398250237

  69. Bato Mainit aka Peter Heiss says:


    This is just to inform you with the hope something can be done about the
    most rotten broadband service by the PLDT company

    Since now for more than one week my and others Internet connection has been
    cut-off apparently due to some defect at the service station which in my
    case is at Victoria Homes, Muntinlupa.

    Complains go unheeded. Is this company so incompetent that they cannot
    fix a defect for one week or do they just not care.

    I conduct some business over the Internet and have lost by now several
    thousand Pesos.

    This is an absolute disgrace to the nation. Other nations strive for
    good and fast broadband here we seem to have the opposite.

    My Smartbro account #: 0123041356
    Service reference #: 2010001457

    Hoping that you can be of help I remain

    Yours Truly

    Peter Heiss

  70. Michael Greg Joseph B. Gaunia says:

    Good evening sir/mam I would like to report to your office that my brand new cellphone was lost today February 2,2017 around 9:00 am at the farm the unit was HUAWEI GR5 Gold brand new with IMEI no.869239021371756 with sim card no. 09173500076..Please notify me if that phone was already blocked.please help me some important contacts and pictures there..please contact me my no.09973759780 if ever you receive my post please..Thank you and I hope u read my message..thank u again and godbless..

  71. JENNEFER SUELA says:


    magcocomplaint po sana ako pa-block itong number 09461315587 kasi po nangbabastos at may banta na po sa buhay ko.

    kung nais nyo po may katibayan makakapagprovided po ako ng ebidensiya.Sana po mapakinggan nyo po ang aking pagdinig sa inyo.

    maraming salamat po!

    Ms. Jennefer S. Suela

  72. Arlyn says:

    Gud eve po pede nyo po ba iblock ang number na to na nagsesend ng mga bogos na message na magsesend daw ng 500 na load sa number na to 09104181305 tas may free message na ibibigay daw ang smart yun pala scam.. para po wala ng maloko na ibang tao.. thank u po.

  73. Arlyn says:

    Sir ireklamo ko lang po yung number na to 09104181305 nag message na magbigay daw ang smart ng free load magsend lng ng 500 space tas isend sa number na yang pinost sa taas..pede po ba iblock jyo na ang number na yan para wala nang iba pang maloko pa na tao.

  74. Louie Reyes says:

    Dear sir madam,

    kindly block my phone samsung glaxy note 5 # SM-N9208 stolen last jan 14, 2017


  75. Judithrecalde says:

    I forgot to add my contact detail it’s 09228914968. Thanks a lot

  76. Judith Recalde says:

    Hi good evening NTC Management my phone was stolen last Saturday January 21 2017 at Robinsons Fairview. I I tried to call the stolen phone/SIM card and I rang but didn’t answer it(as expected) we tried to call it everyday since the phone stolen and it keeps ringing. May we seek your help what we do to block the phone and the SIM card. (iPhone and smart network) here’s my another number for you to contact me. Thank you NTC Management – Judz recalde

  77. leahn says:

    Goodmoning! My phone was snatched last night at C5 i’m paying for 6 months installment do you have any ways to get back my theft phone? Or please blick my phone immediately. Thanks

  78. Leslie says:

    good afternn. can you please help us to check this no.09092720891 this swendling money about 15k plus thrue top up from my mother’s top up phone. Please help to locate who’s using this phone please. my mother is 68years old i feel pitty for her. she was crying all day long when she realize that her money was gone

  79. arvin angeles angon says:

    Gud eve,sir/mam i would like to report my lost cellphone to your good office,that was lost today january 15,2017,around 7:00am here in my h0use when im sleeping,the unit was Samsung Galaxy S6 edge plus,with sim card numbr.09198798189 / 09555886661 it was 1 year use,my old numbr was 09498897795 and the IMEI number is 353124070199162 from smart telecom.please notify me if that phone was already blocked.thank y0u nd god bless.

  80. Catherine Ovillo Rugay says:

    good day i want to know if you can block my phone oppo f1s was lost last thursday january 12 this year,s/n;6SQW89V499999999….and IMEI1;863091037941098 IMEI2;863091037941080

  81. ria crissie says:

    HI PO..



  82. ronald quiza says:

    Congrats! Ur Mobile# Had Won!
    Php.450,000,00+ Laptop From (PCCNS) Com DTI-per#8602S’16 To Claim Ur Prize Just Text Ur Name: Age: Add: Work Thanks you Godbless.

  83. Jheramie says:

    Help me to block my snatch cellphone yesterday please…

  84. Jheramie says:

    Help me to block my snacth cellphone yesterday please

  85. Saldy delos santos says:

    Nka2panghinayang naman mwalan ng phone, grabe ang sakit s loob, sna kung sino man ngaun ang dumadala ay ibalik nlng nya po s akn? My reward po s akn n 5k ang mkapg-ba2lik nito,,,

    (Galaxy s6 32gb color gold, serial no. 359878063582163) my cntact no. 09055219720 or 09478585272

    At kung hnd man po ito maibalik s loob ng 1buwan ay maaaring hnd rn po mgamit ang taong my hawak nito, NTC please patulong po?

  86. Saldy delos santos says:

    Nka2panghinayang naman mwalan ng phone, grabe ang sakit s loob, sna kung sino man ngaun ang dumadala ay ibalik nlng nya po s akn? My reward po s akn n 5k ang mkapg-ba2lik nito,,,

    (Galaxy s6 32gb color gold, serial no. 359878063582163) my cntact no. 09055219720 or 09478585272

    At kung hnd man po ito maibalik s loob ng 1buwan ay maaaring hnd rn po mgamit ang taong my hawak nito, dhil kung hnd man matrace ng NTC tinitiyak nila n mablocking n po cya…???

  87. Joie says:

    Good day! I would like to ask for an advise about my problem sir/ma’am. My phone LCD screen broke after i put it in my pocket while im travelling home from school. My phone is only a year old and i was given one year of warranty and that i’ve also bought another one year warranty extension. I brought the phone to the authorized service center for them to fix it. Everything is already settled at that time, they agreed to fix it and coordinate with the insurance company but after a day, the service center called telling us that they cant fix it anymore due to a resoldered part on my phone. They said it was tampered. I went back to the center claiming i never had my phone fixed before and it was my first time letting it be fixed by someone which is the authorized service center. So i went back to the store where i bought the phone and asked for assistance. They are claiming too that there are no fixing history happened to the phone and it was brand new when they sold it to me. I surrender the phone to the store two months ago but they still didnt give me a good feedback about it. I dont know what should I do. I hope you could help me with this. Thankyou.

  88. Joyce Ann Cura says:

    Hi. Is there a possibility that we could block the cellphone through text?

  89. Diana says:

    Hi SIr maam . I would like to ask how can I file a complaint againts PLDT regarding the billing dispute I have filed since 0ct 19 to 26th. I called up ther customer service regarding the lost of service and was told that they have an outage and my location is one of those affected. I was promised that I will be credited for the time without service. It lasted for 6days. We repeated call up and visited the office and was promised that a technicial will come out to fix the issue. no technician came out. luckily an installer from PLDT came on our neighbors house to install their service we asked the tech to check our service because we never had serivce for 6 days. He was good enought to check our modem and was able to restore the service. This morning I called up there customer serivce again to follow up the bill adjustment and was told it was denied. I have so much promblem with this compony since I added the internet service and transfered the service frm my sister’s name to mine. I wish to cancel the service but I was told due to transfer of responsibilty I was put in another two year contract.
    I hope you can help me and many consumer with this issue. I’ve know a lot of friends having the same complain with this company . But everytime we tried to fix or settle the issue they can’t seem to resolve it . not even give us a time fram where we can expect resolutionregarding our complain.

  90. Patrick S. MuƱoz says:

    good day ma’am /sir. signal ng home bro po dito sa Santa Ana Pampanga mahina. sayang naman po ung binabayad namin hindi po namin na eenjoy. sana ma gawan ng para and

  91. Bryan Joseph Dela Cruz says:

    Nais ko pong ireklamo ang PLDT Home Ultera dahil sa hindi tamang serbisyo na ibinibigay nila sa amin dito sa 1148 B. Nieto St., MUzon, San Jose del Monte City, Bulacan. May internet po kami pero buhat ng November 1, 2016 ay browsing na lang po ang natatanggap namin at nawala na at di kami makapasok sa mga online games. Pumunta na po kami sa PLDT Customer Service at tatawagan na lang daw po kami pero di nangyari. Kami po ang tawag ng tawag pero wala din pong nangyari, Lugi naman po kami sa serbisyo nila. Palagay ko po naka block ang games namin sa kanila kaya lang ayaw nilang sabihin.

  92. Noel Erespe says:

    Good day to all, sir/mam i would like to report to your good office that may cellphone was lost tody October 25, 2016 around 9:30 am along the Vicinity of Brgy. Rizal Barobo, Surigao del Sur, the unit was MyPhone Rio Fun color white with IMEI no.356614062774250 with sim card no. 09465588258 it was just 1 month use i bought that last April 6, 2015 at SM City Sta. Rosa Lagunai already called up NTC Region NCR and i already filled up the blocking form. please notify me if that phone was already blocked. thank you and god bless.

  93. Germanalex P. Hilario says:

    Dear Sir, request be informed that there is a radio station ( habagatradio 101.1) are broadcasting live at Carmen, Surigao del Sur without having applying for NTC license. This radio station started last September 2016 even without license procured from the NTC. I am Germanalex P. Hilario, a residence of Cantilan, Surigao del Sur, a member of the Moral Advancement Corruption and Prevention Advocacy (MACPA) which our duty is to maintain peace and order, report and monitor all illegal activities and corruption in the government, protection of our natural resources and support the government on poverty alleviation and moral. Since I monitored this radio station it was found out that until today there is no license to operate procured from NTC. Please verify and check if this radio station has already apllied for license for broadcasting. And at the same time this radio station is on live streaming at the internet ( and respectively. I found out also that this radio station is considered illegally broadcasting here in our place. Now, these is the question? Can a radio station operate without the availability of NTC License?

  94. Germanalex P. Hilario says:

    Dear Sir, Request be informed that there is a radio station in Carmen, Surigao del Sur are now broadcasting without any license coming from the NTC. It started last September and until still operating. I observed that until now said FM radio station has no license as it is required by the NTC it can only operate when there is already license procured. The name of this station is HABAGAT RADIO 101.1 FM STATION. Please verify and check if this radio station has already a license. Thank you, concerned cit

  95. venus iglesias says:

    Gooday po.sir/maam ako po ay taga boracay.gusto ko po ipabock ang cp ko po na nawala ngayon pong araw oct 4, j5. 352700075014844 yan po ang IMIE nya po.paki inform lang po ako if ever na mabasa nyo po ang post ko.ito po number ko na pwde nyo matxt if ever na recieved nyo po.salamat po.

  96. rolex gatan says:

    gud day to all mam/sir. I would like to block my samsung j200GU 8gb color black IMEI NO:354741072855217 my phone was lost on oct 1, 2016 at pansiteria cabagan isabela at 8 pm with simcard nr 09061621215. This is my contact cp nr 09291664057 pls help me mam/sir

  97. carlo fabionar says:

    my name is carlo fabionar from caloocan city ung cellphone q po ninakaw pls gsto q po i block sa madaling panahon my meih 352069080103103 my no 09073341908

  98. Arreane says:

    Report ko lang po ung pldt namin dito sa old cabalan olongapo.. since september 27 pa kami nawalan ng connection. Until now wala pa din.. ang katwiran sa amin ng mga cusyomer service us maulan daw. Eh d na umuulan dito kahapon pa.. kung ano ano dahilan nila.. mga business kasu nasagasaan ng kawalan ng connection dito sa amin.. d nila inaasikaso.

  99. Marylin A. Quintos says:

    Dear Sir/ Madam.. I’m Marylin Quintos of Estrella Makati I heard about your service my stepdaughter iPhone 6 color is metallic with cp number 09178681098 was stolen in SM Aura this afternoon around 2 to2:30pm today Sept. 30,2016 I would like to block her phone (1P) Part No. MKQM2PP/A (S)SERIAL NO. FK2QKYZPGRY8 IME/ME I’D 353314077761110. Thank you for your help my contact number is 09260521068

  100. lipton cariaga compendio says:

    good day mam/sir would you place block lost phone galaxy grand 2 and have a number of 09087350398 and 09093836899 it happen last night september 29 2016. i can’t contact in NTC hot line… lipton cariaga compendio tampakan south cotabato…

  101. Mae says:

    I would like to report a text scammer. It’s message below:

    1) 2292
    1/2 28-Sep 12:28: P50 has been transferred from 09324201088 to You’re Mobile Account. Ref:290186703800

    2)iho/iha nag ka mali ata ako ng pasa load. sa iyo ko na pasa yung 50 na load kung pwd paki blik naman , ito yung number gawin mo lng itext mo 50(space)09324201088 send m sa 2292 replayan mo ng yes ang susunod na mensahe pasensya na sa abala.

  102. Emeniano Angeles says:

    Good day sir/mam i have a postpaid plan 499 with phone alcatel pop3 model after one month of use the battery burnout then i bring it in the smart boracay branch for replacement because its under 1 year warranty and they said that battery is not under warranty but why?
    I only ask if smart has valid for this
    Thanks and have a nice day

  103. rillie rivero says:

    ..good day po . ninakaw po ung cellphone ko sa loob ng ameng bahay . samsung j56 po gold ung casing gusto ko po sana mapablock i2 po serial number . 8806088341286 357943071926919 sana po matulungan nio ko mapablock ung cp ko . salamat po . isa po akong teacher nsa cp ko po mga files at mga topic na ituturo ko . grabe pong perwisyo ang ginawa saken ng magnanakaw .

  104. John Walker says:

    Fraud alert ,500 php being stolen from vendors of smart by the following numbers+639434522029, they offer free smart load by smart company but it is all fraud ,they steal thousand and thousands of peso,do not send them any money ,tell all your friends now

  105. hi good after noon in Christian, i have pldt homedsl connection 3mbps plan. but sometimes it getting slow and when i call the pldt csr they said they will send a person from their technical support to trouble shoot my connection and while im talking to the csr rep ill check again my speedtest and it will turn into 3mbps and the technical support will not come here in our house after that call. im from carmona, cavite pls do an action to pldt i think there is something suspicious on their system?

  106. Ernesto S. Naval, Jr. says:

    Where can I email the required documents to block a lost cellphone?

  107. reishel diola says:

    good day! gusto ko lang po sana irefer ang systema ng globe, kahit na di ginagamit yung line, nagcha charge parin po sila, walang bill ma dumadating tapos, biglang ganon na po kalaki yung charges. so babayaran po namin yung charges na di naman namin ginamit. mula po nung naging globe na ang bayantel dito sa gensan, sobrang panget na po ng service nila,ang bagal bagal at nawala yung connection namin totally, nirefer na namin mismo sa globe center – SM gensan (it took how many hours bago kami ma cater), wala naman binigay na reference number, hintay lang daw kami ng 24hours, ilang weeks na rin wala paring technician ang dumating, kaya pinlug out na namin yung phone and modem. tapos sabi nila automatic nagchacharge yung sysmtem, di naman nila nachi check kung active or inactive na ba yung line. poor na nga yung service nitong globe, bilis pa maka charge ng bill kahit di na ginagamit. dagdag pa yung very poor customer service nila dito sa sm gensan, sila pa yung galit kahit matino mong kinakausap. sana po macheck talaga itong mala modus ng globe, maraming salamat po.

  108. Bernan Monterozo says:

    Good day! I would like to report the loss of my cellphone, 2 weeks ago. It happened on July 23, 2016, 7:30pm at Jollibee Tayuman. It fell off my pocket while I was riding a tricycle going to Tayuman LRT Station. May I request to block it now? I will provide the MEID and the serial number. Hope to see your response. Thank you very much!

  109. This cp number is sending me this message “Sir/Ma”am Nais po namin ipaalam na ang inyong postpaid plan as nacharge ng additional 300 dahil sa paggamit ng data . . . . . alam ko po scam ito puedi po ba nyo na ma block and cp # na ito. thanks.

  110. jomarie escasinas says:

    PLEASE help me how to track or block my lost cellphone using IMEI, the unit of my phone is ASUS ZENFONE SELFIE ,

  111. carol pinonga says:

    Good afternun po… gusto ko lang dun ipablock un cp ko po nadukutan po kc ako..
    Wala clng awa tlga kahit may bitbit n ng bata dalawa pagsasamantalahin ka pa talaga…
    Ang unit ko po samsung j1…
    Eto po un cr# NCR-WDN-15-5141
    Samsung sm-J100ML
    8806086 9151885
    IMEI NO:354908071093724

    Pls text me kung nabasa at napablock nyo n po un dinukot s akin..salamat po

  112. Marino N. Niere says:


    SUBJECT: COMPLAINT VS. 808 +63 942 998 9396 and 09504116560.

    Last night, I got a messages from certain 808 with mobile no. +63 942 998 9396 (At ang sumusunod ay ang buong context ng kanyanag text) 1/2 12-july 8:46 P200 has been transferred from 09504115560 to 09199114_____. Ref: 290186703800.

    Later, ate/kuya nag ka mali ata ako ng pasa load. sa iyo ko na pasa yung 200 na load na para sa lola ko kung pwd paki blik naman, ito yung number ng lola ko gawin mo lng itext mo 09504116560(space) 200 send m sa 808 replayan mo ng yes ang susunod na mensahe ng 808 salamat po pasebsya na sa abala.

    My mobile is under plan from SMART.

    In this connection I am requesting from your good office to block the above-mentioned subject and extent the full force of the law.

    Thank you, and I hope to hear from you soonest.

    Marino Niere

  113. Dear NTC I am wondering to take my complaints to sun cellular. This matter is due to misleading information and how they manipulate new applicants to avail package that they are not aware fully. I applied for their plan 599 last april 30 and was able to provide needed documents. They informed me that i need to bundle with 699 however i didnt accept it so they told me its for approval for two weeks so i waited and returned on may 13 and successfully she said she can now process the application and instead of 699 bundle its just 350.. So i signed as instructed but in my surprise my friend said that it has no bundle requirement for the package and they are not allowing me to terminate the other line

  114. BENELYN C. GUINTO says:

    Hi can you block this number 09950982736 he is sending me joke that i’m winning 650,000+1 acer laptop….niloloko niya mga tao…kapal ng mukha nito..pls help me kung ano ano na mga cnasabi nito.

  115. Cecille says:

    Dear Mam/Sir:

    Pls help me to BLOCK my lenovo and iphone6. It was stolen to me yesterday morning somewhere in Mia Road while riding at St Rose Bus. MY mobile nos are 09186362993(lenovo) and 09369364550 (iphone). Pls pls pls HELP me to block esp my iphone kahit hindi na po mabalik basta wag lang siang mapakinabangan ng mga magnanakaw na yun. Pwais ang puhunan ng anak ko para maibili sa akin un tapos mawawala lang ng ganoon kabilis. Pls hel p me to block my phones. Thank you and hope to receive a positive feedback frm you.

  116. Dear sir, madam
    I am edwin fajardo of urdaneta city, pangasinan. I have a compalint against globe. I am a subscriber of the said company since december 2014. I applied for wifi broadband plan 899 until march when they suddenly cut my subscription without notice. I paid my dues on time so i was clueless when they cut my connection. So i went and talked to the service customer representative at sm. He mentioned that i talked to globe hotline which i did. I told them my case and they told me that they are migrating to 4g connection so i need to upgrade my modem to suit it up. They said that the upgrade will be done with no extra charge on my account. To make the atory short, we had miscommunications so it did not go as planned. I went back to sm to talk to a customer service rep and i was surprised, he told me to get another account because my previous account was permanently closed. I had to pay 999php for reconnection and upgrade of modem. When the modem was installed i had to wait for another 3 to 5 days to activate my account. They did not tell me this when i was applying for a new account. I had to constantly call globe hotline for inquiries. Added to that when my account activation was finished my modem wouldnt work for a couple of days so i called again globe hotline and they changed the modem together with the simcard. After two days, i noticed my internet speed dropped down to 18kbps which is far so low because i applied for 2mbps. Thats when they told me that there is data capping. If you reached 5gb the internet speed will become subsequently slow. They didnt tell me this either when i was applying for a new accounf. I feel ive been duped by this provider many times over. My hard earned money flies without getting best services from them. This is my contact number 09153295872. Please help.

  117. josephine LaraƱo valledor says:

    your email complaints page is not functional. why are you posting those sites that can’t be access

  118. josephine LaraƱo valledor says:

    Good Day!!
    i have tried browsing your site and tying to find the complaint page but it can’t be opened. May i ask your favorable action on how to access in an email so that i can send concern/problem . Thank you.

  119. Good day. I am Claudia May Ferolino. Resident of Puerto Princesa City. Someone say that you are the only one can help me. My cellphone was stolen last July 17, 2016. I’d like you to block my phone unit is LIQUID Z630 color silver 16gb. Serial number HMHQGSP0016093821A6410 with SERIAL NUMBER ID 60922991464
    IMEI1: 352773073975787
    IMEI2: 352773073990935
    MFG DATE: MARCH 2016
    MAX.SAR: 0.428W/Kg
    Made in China
    EAN :4713392232947
    UPC: 888863350131

  120. Evelyn fabella says:

    From: N.T.C Congratulation’s Your mobile number had won a “CASH PRIZE” worth of (P780,000.00) Sponsored by Mr. Willie Revillame for more info. Please call me now Im Sec. Abegail Torres. DTI#81907 S’16.I received this sms this true…?

  121. Minerva Sadol says:

    Please help to check this number 09504111088. Currently, this number is texting with unreasonable message that makes us feel so afraid. Please help help.
    Thank you!

  122. good day ntc can you please provide me the steps on how to block my stolen phone samsung grand prime with imei nos 3596067801991 stolen at concepcion tarlac…waiting for your kind response sir/madam

  123. Maryline C. Ambas says:

    Good day to all sir/ma’am. I would like to block my phone which has been lost last April 26, 2016 in our office while it was charging. The unit is HUAWEI Media Pad IMEI#868912028140256 which I bought just last March 11, 2016 in Technokid SM Bacoor, Cavite. Is is possible if I can recover my files in simcard inserted in that cellphone. Those files are important in my work pertaining inventory and disposal.
    Please contact me at 09430647178 if you ever receive my post and the blocking of my cellphone. You can also reach me at 832-1112 local 135 (Records Section).
    Thank you very much and God bless.

  124. shiela says:

    baket gnun yung internet ng bayantel sobrang bagal ngbabayad naman kmi ng tama.

  125. can you locate this cellphone number 09074330667..coz ivelost it last day

  126. Jesus S. Lagera says:

    Dear Sir/Madam,
    Good day to all of you, i’ve lost my iphone at galleria mall inTagbilaran city, Bohol. I’ve heared that phone can be blocked thru your office because all mobile phones are registered from your department. Please block my lost iphone to avoid access of my identity and accounts. MD239ZP/A Iphone 4s white 16gb, Model A1387 (IP) part no. MD239ZP/A Serial no. C36HDA06DTD2, IMEI/MEID 013061003781090. Please help me to this important matters. My contact cell phone no. 09397539746 residence 511-74-58

  127. aiza concepcion says:

    Pldt cutoff our data services after failing to pay on time without proper disconnection notice. They are asking me to pay my balance first before they can reconnect the service.i believe its not right for them to just cutoff our data service because i have not paid them 6 days after my due date. Also the reversal i requested due to their poor service connection has not been applied yet after 1 mo.. Can you do any action against this new pldt policy?

  128. Juan Tamad says:


  129. Corleto Arenas says:

    Good day ma’am/sir,
    I’m Corleto Arenas and I’m from Paranaque. I’ve been trying to contact you for a long time but no one is answering my call or text and I can’t even find your email address. I’m planning to come to your office some of these days just to have imei blocking in my lost tablet. Please just please answer my please cause I badly need your goddamn service.

  130. Amy Dela Cruz says:

    Good morning. My cellphone was lost. Please block my SIM number is 09177755940.

  131. good day to all of you i may jerald quiros resident of Quezon City i would like to block my phone its been lost last friday at the bus when i was sleeping the guy get my phone in my pocket the unit of my phone is SAMSUNG SM J7-00H 8GB COLOR WHITE and the IMEI NO. of this is 352848074703055 would you mine to help plzzz this is my no. if you recieve my post thank you 09206137577

  132. Gud day to all of you im may resident of Quezon City I would like to block my phone its been lost last friday when the guy get it on my pocket when i sleep on the bus the unit of my phone is samsung J7 color white and 8GB of phone memory and IMEI NO. of this is 352848074703055 this is my email .If ever you recieve my post thank

  133. Aries T. dela Cruz says:

    good morning, im Aries T. dela Cruz from 676 Cayabyab St. Sangandaan Caloocan City. My phone was stolen recently dated April 5. I already blotter in Barangay and already talked to the police.

    I want to block the stolen phone, the details are hereunder:
    -samsung a7
    -color champagne gold
    -imei no.- 358637061418007
    -with simcard num. 09204280725
    (but the said simcard was already retrieve to smart, the stolen sim is already deactivated, i have the same num onhand)

    please notify me once this request is done already.
    i do believe to this good office (NTC).
    God Bless!!!

    Aries T. dela Cruz
    Public School Teacher
    Bagong Silang HS
    Caloocan City

  134. Tom says:

    Man sir play help me to block my phone is lost in my house someone stole my phone my phone is cherry mobile and I want to block them my code number is 866389024323354

  135. cesar baroma says:

    good morning po SIR/MADAM,mayron po akong isang cellphone na ninakaw po habang ako’y natutulog pa.may serial no.imei;359-482-062-513-236.kahapon po march 25 2016.gusto ko po itong i pa block ang nasabing serial no po.maraming salamat po,sana po ay matulongan nyo ako.pinag ipunan ko po yun para lang makabili nag tiis po ako ng ilang buwan tapos nanakawin lang po.

  136. SHIELA says:

    Good day..ninakaw ung phone ko khapon..kung pde sana ipapablock ko sya para d na mgamit..oppo neo7..


    sana po mgawa nio ASAP..

  137. Angelo Vicuna says:

    Cell 0995 512 4789 and 09473800456 were used for scam after careful evaluation. hoping for your immediate action

    • mj perez says:

      wala silang action regarding this, ngaun lang, july 12, 2016, nagamit na nman ang 09473800456 sa scam txt sa akin

  138. Richell Ann A. Laurico says:

    Good day! Sir/Ma’am i want to complain regarding SMART COMMUNICTIONS it is indees very annoying thay they can’t even give me feedback about my order. Last February 15 and 16, 2016 i ordered 11 units of Myphone My28s at their promo price of 888 per pc. Via online with reference numbers 689983035 and 690224412.I paid the said transaction on that very same day. After paying the said transction i received status update PAYMENT RECEIVE the next day the status was ARRANGING PACKAGE. With hope nd trust to receive the item after 10-15 business days the usual delivery outside Metro Manila i ordered and pay again last February 20 for another 7 items and able to receive it within 9 working days. After receiving the said last ordered items i followed up my first order 5 times already and the customer service from SMART WIRELESS STORE was not able to give me any update about my order because they says that they dont have any access about prepaid online order. They advised me to call via hotline and ive done that already 5 times or more already and they just let me wait always for 24 or 48 hours but until now i dont have any feedback receive. I try to call this day and they tell me that my order was cancelled and the other one is waiting for payment. I protest because how come they will tell me that it was cancelled and waiting for payment?? If i already receive the status update that it is already ARRANGING PACKAGE and they says that it is out of stock, how come that my last paid order arrived? At ito pa they caused me so much trouble because they dont even give any feedback or update regrding my order. Sasabihin na mg antay ako lagi within 24 hrs 48hrs 5times is too much and they are just wasting my time at wala den naman palang darating na feedback it is so unfair as subscriber ng SMART they have to pay me danyos sa lahat ng ito they tell me na out of stock? Why my first order at bkit hindi yung huli at bakit sasabihin n SMART na out of stock e meron naman available posted online at mark up price na 988 na kasi naka bundled with call and text card. Yung promo posted nila 888 until April 2016 pa at bakit hindi nila unahin ang naunang order at magbigay sila ng feedback regarding my complain. They have to deliver my 11units order and they have to pay me danyos kasi sobrang wasting time n talaga many times na akong tumatawag pero wala paring feedback akong natatnggap. Hoping na matulungan nyo po ako sa complain ko. Thank you very much

  139. jinky gravino says:

    for good service to us !! i am asking for something please give some time for blocking my phone ,its lost yesterday and marami pong important info na nakasave sa lenovo A7000 ko . IMEI 868415024272255
    IMEI 868415024272263

  140. jinky gravino says:

    good day ! i trying to call for an emergency all of your hotline but no one answered !! pls prioritized our concern !!

  141. Harold O. Arevalo says:

    Hi, I got my new postpaid line from globe last Feb 12, 2016.

    0977-834-6007, you may verify my profile with globe as I’ve contacted their customer service already on this matter.

    I want to complain these set of numbers that have been consistently sending SPAM MESSAGES telling me that my line has been charged for something, and for me to cancel it, I need to perform SHARE-A-LOAD.

    Messages are sent as if I am not aware that on how share a load works.

    It is very annoying, been receiving multiple SMS hourly. Please help.


    These set of numbers are SunCellular , its just surprising that my number is just a week old, and already having an issue for these spam text messages. Please help me.

    Thank you.

  142. Gigahertz Vmall Bong says:

    Good day sir I have 1 unit cellphone with serial no.Q7N9KA95A2005346 STOLEN last Feb. 16,2016 i just want to requsest to black the said serial no. tnx

  143. Norilyn Gabriel says:

    i want to report something.a prepaid phone number been calling and texting me,harrasing me with bad words.and been asking me bout someone that i dont know.i told her that i dont know the person she was asking but she kept on calling me with different numbers.i want to locate the numbers to block it but unfortunately i cant block it on my phone.the phone numbers thats been calling ang texting me are 093677749335 and 09068384695.hope you can help me with this.thank you

  144. joanne alindogan says:

    Gud day po..panu po unlock sang cellphone??

  145. Maricel piloneo says:

    Goodday… nais ko lamang po ireklamo ang pldt ultera. Kasi po ilang buwan nako na nakakaranas ng di maayos n network. Minsan mabagal, madalas pawala wala at ngaun unabis di ko n magamit net ko. Abot ang tawag ko s kanilang hotline puro sagot nila ay wait lang ng 24 hours manunumbalik n uli. Pero magkakaroon nga panandalian lang ang muli nnmang mawawala. Kahit s office nila nagtungo rin ako magpapadala daw ng technician para ayusin. Wala din ngyari. Sabi ko paano ang mga buwan n di ko nagamit ang net pero binabayaran ang bill sabi marerebate daw pero dapat bayaran muna bill. Gusto ko n po ipacancel ang contract dhil s di maayos n serbisyo pero sbi ng office di daw pwedi dhil may kontrata. Babayaran daw kontrak ko at mablack listed pa. Ano po ba ang aksyon n maiutulong ninyo sa akin. Sana po matulungan nyo po ako. Ako po at taga cabanatuan city.
    Maricel Piloneo.
    Salamat po.

    • Saldy delos santos says:

      Nka2panghinayang naman mwalan ng phone, grabe ang sakit s loob, sna kung sino man ngaun ang dumadala ay ibalik nlng nya po s akn? My reward po s akn n 5k ang mkapg-ba2lik nito,,,

      (Galaxy s6 32gb color gold, serial no. 359878063582163) my cntact no. 09055219720 or 09478585272 date of lost december 15 2016

      At kung hnd man po ito maibalik s loob ng 1buwan ay maaaring hnd rn po mgamit ang taong my hawak nito, NTC please patulong po?

  146. Edraly Doyog Tutor says:

    Hi Sir/Ma’am,

    I would like to seek some help from you regarding the service that Sun Cellular is providing to me. I am enrolled in a 249 sim plan only from with inclusive with unlimited text to all network and 2 hours tri-net calls and non-stop facebook. Unfortunately, Sun Cellular disconnected the service even if it is still not my due date to pay. I am entitled for the unlimited text to all network but I cannot use my plan due to redirection of service without proper justification. I already called and filed a complaint to them but no action has been taken. And as I received my latest billing statement, Sun Cellular charged me for the service that I didn’t use since the line has been disconnected. Can you please look into this and please do provide an action for them to know that it’s unjustifiable on our end. Thank you and God Bless.

  147. bebelyn araiz says:

    Help me to block my cellphone

  148. AVELINA T. LACADIN says:

    Dear sir/Mam,i could not find your email ad where I could file my complaint on the very poor services of Homebro Ultera in our place,Bayombong,Nueva Vizcaya.Since it was installed last august 4,2015,i have never enjoyed a continouos satisfactory fast service of this Nrtwork.Several times did I call up Pldt Homebro,but only once did they visit my place and yet the problem wasn’t resolved.Now,its almost 2 weeks that We dont have an internet connection and i feel so frustrated feeling that I am being robbed of my hard earned money,paying them regularly without getting the best service that wenexpect and deserved.I have no one to turn to anymore except NTC.Hope you can do something about this problem of mine.Thank you so much.I

  149. Eleanor Aragon says:

    Dear Sir/Madam: I’ve been trying to look for the hotline number of NTC to report the loss of my cellphone just a few hours ago today, 24 Sept. 2015. I think it fell off my bag while I was riding a UV express on my way to Mall of Asia. My number is 09194551645. May I request NTC to block it immediately? Thank you very much. (I cannot open the website of NTC, while others I could. I don’t know what the problem is.)

  150. Norilyn Latina says:

    Good day to all, sir/mam i would like to report to your good office that may cellphone was lost toady April 13,2015 around 9:30 am along ayala h-way lipa city batangas, the unit was Samsung Galaxy A7 color white with IMEI no.358637062531618 with sim card no. 0998-898-4637 it was just 1 week use i bought that last April 6, 2015 at SM City Lipa Batangas,i already called up NTC Region 4 and i already filled up the blocking form. please notify me if that phone was already blocked. thank you and god bless.

  151. jerly says:

    How do i know if my lost phone is block by NTC?I already fax all the requirements.

  152. May Merculio says:

    Gud day to all of you im may merculio resident of tarlac city i heard about ur service sir/mam i would like to block my phone its been lost last monday at san felife san mauel tarlac the unit of this phone is iphone 5c yelow color 16gb the serial no this phone is F73M40Z5FFHK the MEID
    Is 35541055002431 sir/mam would u mine to help pls…
    Dis is my contact no. If ever u recieve my post thank u 09997405827

    • Mrs.Juliet Yadao says:

      Dear maam/Sir,I HEARD ABOUT YOUR SERVICE.w gusto ko po sana mag report na ninakaw po ang cellphone ko sa aking store .gusto ko po sana ipa block .kasi kagabi lng nawala jan 06 2018 po ng gabi.Taga Tacurong City ,sultan kudarat po ako.Samsung Galaxy GT-S7262 PO unit ko.white color po.IMEI NO:352833062943970 .MAAM PLS HELP ME KASI PO RELODER SIM KO PO SA GLOBE AND SMART ANG NAKALAGAY DOON NA SIM.